Gorgias
★ FeaturedHELPDESK & CHAT
Helpdesk built for e-commerce.
// We may earn a commission if you sign up through this link, at no extra cost to you.
Overview
Gorgias is a customer support helpdesk built for e-commerce, unifying email, chat, and social with Shopify data and automation. The DTC support standard.
Key features
- Unified inbox
- Shopify data in tickets
- Automation and macros
- Live chat
Gorgias pricing: the plan is only half the bill
Gorgias prices in two layers, and missing the second one is how people get surprised.
Layer one, the plan. Starter is $40 a month for smaller brands on one platform. Basic is $90 a month, or $77 on annual billing at $924 a year. There is a free trial with no card required.
Layer two, the usage. Each plan includes a ticket allowance and an automation allowance, and going past either one costs extra: $0.40 per ticket beyond your helpdesk limit, and $1.50 per automated interaction beyond your AI Agent limit. The helpdesk component is listed from $10 a month on Starter and $50 on Basic, with the AI Agent from $30.
So a brand with a busy month does not pay its plan price. Two hundred tickets over the limit is $80 on top, and a hundred extra AI conversations is $150. That is the arithmetic to model before you switch, using your own worst month rather than your average one.
Where Gorgias earns it: support volume that is outgrowing a shared inbox, on Shopify, where the ticket sits next to the order and the agent can refund without leaving the screen. If your support is ten emails a week, this is more machinery than the job needs.
// Plans and overage rates checked on gorgias.com/pricing on 27 August 2026.
Gorgias pricing
// Pricing is set by Gorgias and can change. We track entry pricing; verify the latest on their site.
Pros & cons
＋ PROS
- Purpose-built for DTC
- Tickets tied to order data
－ CONS
- Ticket-based pricing
- Best on Shopify
Gorgias alternatives
Other helpdesk & chat tools for e-commerce worth comparing:
Gorgias head-to-head
Frequently asked
How much does Gorgias cost?
From ~$10/mo.
What is Gorgias best for?
Gorgias is a helpdesk & chat tool for e-commerce professionals. Helpdesk built for e-commerce.
What are the best Gorgias alternatives?
Popular helpdesk & chat alternatives to Gorgias include Algomo, Tidio. Compare them in our E-commerce index.
Is Gorgias free?
No. Gorgias has no free plan; paid access starts at $10 per month. From ~$10/mo.
Is Gorgias worth it?
Gorgias's main strengths are purpose-built for dtc and tickets tied to order data. The trade-offs to weigh are ticket-based pricing and best on shopify. For most e-commerce professionals it is worth trying if those strengths match your priorities.