Gorgias vs Tidio
Gorgias is a helpdesk built specifically for e-commerce, with deep Shopify data in every ticket and automation - best for growing DTC brands. Tidio is a cheaper live chat and AI bot tool that suits small stores wanting chat and basic support. Pick Gorgias for a real e-commerce helpdesk; Tidio for affordable chat.
Head to head
| Gorgias | Tidio | |
|---|---|---|
| Starting price | From $10/mo | From $29/mo |
| Best for | Growing DTC support teams | Small stores wanting chat |
| E-commerce fit | Purpose-built | General |
| Automation | Strong (macros, rules) | AI bots |
| Price | From ~$10/mo (ticket-based) | From ~$29/mo |
| Known for | E-commerce helpdesk | Chat + bots |
Which should you choose?
Choose Gorgias if…
- You want an e-commerce-native helpdesk
- You want Shopify data inside tickets
- You want automation and macros
- You have a growing support team
Choose Tidio if…
- You want affordable live chat and AI bots
- You run a small store
- You want quick setup
- You need chat more than full ticketing
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Frequently asked
Is Gorgias or Tidio better?
Gorgias is better as a purpose-built e-commerce helpdesk; Tidio is better for affordable live chat and bots at a small store.
Which is cheaper?
Tidio has a lower entry price, while Gorgias pricing scales with ticket volume.
Which fits Shopify better?
Gorgias integrates more deeply with Shopify, showing order data in each ticket.
Do they offer AI?
Both do. Tidio focuses on AI chat, while Gorgias focuses on AI-assisted support automation.